AI CSRs that text, email, and call your customers
Conduct revenue-driving conversations at scale with Hatch.
TRUSTED BY +1,000 BUSINESSES
One AI CSR alone:
HIGHER
RESPONSE RATES
HIGHER
SET RATE
SAVED PER YEAR
FASTER REPLIES
Generate more opportunities across your funnel
Your AI CSRs proactively reach out to contacts and follow up until they respond. Set triggers for:
- New leads
- Open estimates
- Abandoned calls
- Aged leads
- Appointments
- Memberships
- Marketing promos, and more
Turn those opportunities into deals
AI CSRs provide an unparalleled customer experience, no matter how many conversations they're having at once. Count on them for:
- Immediate responses
- Personalized attention
- Accurate information
- 24/7 availability
Eliminate the drudge work
Let your humans focus on higher value responsibilities while your AI CSRs take on the repetitive work. They can:
- Qualify and route leads
- Book appointments
- Answer questions
- Update contact cards
Scale without the overhead
With an AI-first strategy, you'll have the right team and tools to grow efficiently.
- Increase leads without increasing headcount
- Adjust to market fluctuations without hiring or firing
- Standardize with rinse and repeat processes
Hatch has driven $5.1B in revenue for our customers
CONVERSATIONS
HANDLED PER MONTH
ROI ON
LEAD SPEND
HIGHER SET RATE
INCREASE IN
CLOSE RATES
Carry out effective communication at scale
The secret to higher response rates is all in the delivery
Multiple channels
Text, email, voicemail
Multiple touches
Keep following up until you get a response
The right messaging
Use our templated campaign sequences and messages
The right rep
Jump in and engage in real-time as soon as you get a response
"Hatch is the first product I have seen use AI
to provide actual business value."
Build, deploy, and monitor AI with confidence
Unparalleled training and customization so you can stay hands-off,
yet in-control and on-brand.
Full customization
Custom business profile, persona, and scripting keeps your AI accurate.
Full
control
Test refinements before going live, create transfer rules, and take over at any time.
Full
support
White glove onboarding, strategic account managers, and ongoing resources.
Time-saving templates
Audience, campaign, and bot templates by industry and objective.
"If you're serious about growing, you can't do it without this type of a platform."
Jon Ryan
Owner
An AI CSR platform built for efficiency
Manage high volumes of 1:1 conversations with ease, elevating both the customer and employee experience.
Drip
campaigns
Multi-day outreach using text, email, live call, and ringless voicemail drop.
Multiple
inboxes
Group conversations to your liking and organize each inbox with Kanban-style columns.
Real-time targeting
Create custom audiences based on lead source, behavior, or CRM datapoints.
Native
integration
No need for third-party tools (like Zapier) or clunky setups that break easily and don't scale.
"Before Hatch, we were spending $30k/mo in overstaffing to keep up with incoming messages."
Kyle Etter
Director of Operations
Not just a communication solution – a revenue solution
Get a clear picture of how your conversations are generating revenue for your business.
Campaign performance
See which Hatch campaigns are generating the most revenue.
Rep
performance
View sales generated, response times, messages sent, and more.
Big-picture reporting
Track conversion rates across your funnel as well as MoM metrics.
ROI
tracking
Get a transparent view of your Hatch-influenced revenue.
"We uncovered $1.5 million in winback business with Hatch. It has changed our entire approach."
Chris Hove
CMO, Matrix Basement Systems
Turn conversations into revenue with Hatch AI.
Book a demo today and see how Hatch increases revenue while decreasing costs.
Frequently Asked Questions
What is Hatch?
Hatch is an AI CSR platform that enables businesses to generate and manage one-to-one, revenue-driving conversations at scale. With fully custom AI CSRs natively integrated with your lead sources and CRM, you can use targeted campaigns to increase conversion across your funnel while decreasing overhead costs. Turn conversations into revenue with Hatch.
How does Hatch AI work?
Hatch AI allows you to build custom AI agents that converse with your contacts over text, phone, and email.
Each bot has a name, a personality, a business profile to reference, and a directive (like to qualify leads, book appointments, or follow up on quotes). You then give it a series of instructions, called prompts, on how to complete that directive. Finally, you set rules so the bot knows when to transfer to a human, how to handle objections, and when to part ways with a contact.
Do I need to be tech-savvy to use Hatch AI?
Nope. Hatch AI does not require any coding or complex setups. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them."
Keep in mind also that:
- The bot builder has a sandbox to test changes before going live.
- We offer best-practice templates.
- You'll get a white-glove onboarding with ongoing dedicated support.
Can I really trust a bot to interact with my customers?
Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements before going live.
And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.
You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.
What does it mean that Hatch uses "generative AI"?
Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.