AI CSRs for Contact Centers
Satisfy, sell, and scale in 67% less time with Hatch AI.
TRUSTED BY +1,000 BUSINESSES
With one Hatch AI CSR alone:
INCREASE IN LEAD
RESPONSE RATE
FASTER REP
REPLY TIMES
INCREASE IN
SET RATE
SAVED IN OVERHEAD
PER YEAR
Generate pipeline across your funnel
Count on your AI CSRs to capitalize on every chance, from lead to loyal customer. Never miss another opportunity with:
- New lead outreach
- Estimate follow-up
- Database mining
- Memberships and customers
Deliver an unparalleled customer experience
Your AI CSRs can handle multiple conversations at once without skipping a beat. Count on them for:
- 5-second reply times
- Personalized attention
- Accurate, on-brand responses
- At all times
Eliminate the drudge work
Give your AI CSRs the repetitive, but essential work so your humans can focus on a lower volume of higher value responsibilities. Your bots can:
- Qualify and route leads
- Book appointments
- Answer off-script questions
- Perform admin work
Scale without the overhead
With an AI-first strategy, you'll have the right team and tools to grow efficiently.
- Increase leads without increasing headcount
- Adjust to market fluctuations without hiring or firing
- Standardize with rinse and repeat processes
Hatch has driven $3.1B in revenue for our customers
CONVERSATIONS
HANDLED PER MONTH
ROI ON
LEAD SPEND
HIGHER CUSTOMER
ENGAGEMENT
INCREASE IN
CLOSE RATES
Carry out effective communication at scale
The secret to higher response rates is all in the delivery
Multiple channels
Text, email, voicemail
Multiple touches
Keep following up until you get a response
The right messaging
Use our templated campaign sequences and messages
The right rep
Jump in and engage in real-time as soon as you get a response
"Hatch is the first product I have seen use AI
to provide actual business value."
Build, deploy, and monitor AI with confidence
Unparalleled training and customization so you can stay hands-off,
yet in-control and on-brand.
True customization
Keep your bots on-brand with custom personas, instructions, and business information.
Full control
Rest easy knowing you can monitor conversations, success rates, response time, & take over any time.
Built-in guidance
Confidently launch your bots with the help of dedicated support and built-in optimization tools.
Time-saving templates
Audience, campaign, and bot templates by industry and objective.
"If you're serious about growing, you can't do it without this type of a platform."
Jon Ryan
Owner
On a platform built for efficiency
Delight your customers while elevating the employee experience.
Custom campaigns
Multi-touch messaging using text, email, and voicemail – with templates.
Shared
workspaces
Track, share, and assign conversations in visual, pipeline-style boards.
Unparalleled targeting
Create granular audiences and campaigns tied to real-time contact activity.
Seamless integration
Connect directly to your CRM and lead sources to eliminate hours of list creation.
"Before Hatch, we were spending $30k/mo in overstaffing to keep up with incoming messages."
Kyle Etter
Director of Operations
Not just a communication solution – a revenue solution
Get a crystal clear picture of how your campaigns and AI CSRs are translating into revenue for your business.
Campaign performance
See which Hatch campaigns are generating the most revenue.
Rep
performance
View sales generated, response times, messages sent, and more.
Big-picture reporting
Track conversion rates across your funnel as well as MoM metrics.
ROI
tracking
Get a transparent view of your Hatch-influenced revenue.
"We uncovered $1.5 million in winback business with Hatch. It has changed our entire approach."
Chris Hove
CMO, Matrix Basement Systems
Turn conversations into revenue with Hatch AI.
Book a demo today and see how Hatch increases revenue while decreasing costs.
Frequently Asked Questions
What is Hatch?
Hatch is a contact center communication platform for sales and service teams that is text- and AI-first. With custom AI bots that converse with your contacts and automation to streamline everything, you can seize every opportunity across the customer journey while also saving time and controlling overhead costs.
How does Hatch AI work?
Hatch AI allows you to build customized AI agents that converse with your leads, prospects, and customers and take the appropriate admin action in Hatch.
You configure your bot with a name, a personality, and a directive (like to book appointments or follow up on quotes). Then you give it a series of instructions, called prompts, on how to complete that job. Finally, you set rules so the bot knows how to detect and handle unqualified leads or those who need to speak with a human.
Do I need to be tech-savvy to use Hatch AI?
Nope. Hatch Assistant does not require any coding or complex branch building. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them." The bot builder also comes with built-in tools to ensure your bot is set up for highest success.
And finally, we have your back with dedicated onboarding and support throughout.
Can I really trust a bot to interact with my customers?
Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements as you make them.
And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.
You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.
What does it mean that Hatch uses "generative AI"?
Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.