The Hatch and ServiceTitan integration is a powerful one, and we're excited to share that we've added yet another data point that syncs between the two platforms: call status!
Now, all your inbound calls in ServiceTitan will sync into Hatch so that you can target contacts with outreach campaigns based on call status. All call statuses will sync over from ServiceTitan:
For many of our customers, the abandoned call status is the most exciting, because now you can reach back out immediately to leads and customers whose call you missed. And with your AI standing by ready to handle their response, you can ensure that you are engaging with them when their intent is highest.
We've added an audience template into Hatch for this case:
For more on Hatch and ServiceTitan, view our Hatch and ServiceTitan integration help page.
You can also refer to ServiceTitan's help article on abandoned calls.
This feature has been a popular request, and now it's yours! Hatch customers, reach out to your Account Manager here with any questions you have.
Non Hatch customers, you can find Hatch in the ServiceTitan Marketplace or book a demo with us here.
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Learn how to leverage the full Hatch + ServiceTitan integration to maximize your efficiency and provide exceptional customer experiences.
What is ServiceTitan? Who uses it and how much does it cost? Learn all of this in our guide to ServiceTitan, plus tips to maximize your ROI.