Learn about the new Hatch + Yelp integration, enabling instant outreach and long-term nurture to your Yelp leads so you can maximize conversion and ROI.
We know how important it is to reach out to new inquiries as fast as possible. Which is why Hatch integrates directly with your lead sources so you can reach out to them instantly and in one place.
Hatch integrates with your website forms, Angi, Porch, Google LSA, and more— and now, we’re excited to announce our new integration with one of the most popular platforms in the industry: Yelp!
With the Hatch and Yelp integration, you can give your Yelp leads the speed and personalization that wins appointments, sales, and repeat business. Read on to learn about this integration and how it helps you connect with leads instantly, streamline your follow-up, and stand out on Yelp.
Yelp is one of the most popular lead sources among service businesses, and for good reason:
But as such an effective channel, competition is strong. Plus, customer expectations are higher than they've ever been. You need to be actioning those leads immediately and nurturing them over time if you want to convert them into customers and get the highest return on your investment. That’s where Hatch comes in.
With the Hatch + Yelp integration, Hatch automatically receives a record of new leads and new lead messages sent to your business in Yelp. This enables you to launch them into an instant outreach campaign, which increases their chances of setting an appointment with you.
You can also then enroll these leads in other Hatch campaigns, such as estimate follow-up, nurture, and post-sale communication if they become a customer.
When used together, Hatch and Yelp are a powerful combination for businesses, helping them to increase response rates, set rates, and close rates while enhancing the customer experience.
Just because a lead reaches out to you doesn't mean they're going to reply to you when you respond back. Consumers vet multiple companies at once, and we live in a world of distractions. The data shows that in order to get a lead to respond, you need to:
With the Hatch and Yelp integration, you can ensure that every Yelp lead is getting reached out to in this manner, without burning out your team members.
Here's an example of a multi-touch outreach sequence that you can automate with Hatch:
The campaign will continue following up until the contact responds.
Note also that Yelp displays your average response time in your listing.
With Hatch, your response will be instant. It will reflect in Yelp as "1 minute" which is the smallest time interval displayed on the platform.
A higher volume of responses from your leads won’t lead to more appointments if you’re not able to keep up with those responses, or if they respond after hours. With AI CSRs to field responses 24/7 and an easy Kanban-style interface to manage conversations, your team is equipped to give every customer the personalized, convenient experience needed to book the appointment.
Hatch customers typically see a 20-30% increase in set rate once they implement our tool.
Hatch isn't just designed for speed to lead. It's designed for every touchpoint in the customer journey. That means you can automate your outreach to:
Just as with the lead outreach campaign, these will be multi-channel, multi-touch drip campaigns that fire until the contact responds. As a result, our customers are able to decrease no-shows by 15-20%, increase close rates by 9-12%, and increase customer LTV.
Yelp is a powerful lead generator for service businesses, and with Hatch, you can make sure you're maximizing each opportunity. Our seamless integration empowers you to respond faster, set more appointments, and nurture leads beyond initial contact, all with unmatched efficiency.
As customer expectations continue to rise, Hatch helps you stay competitive and drive growth. Ready to elevate your Yelp ROI? Harness the power of Hatch and turn more inquiries into loyal customers.
Hatch users, reach out to your Account Manager or head to our Yelp Integration Help Page to get set up.
Non-Hatch users, book a demo with us to get started!
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