AI CSRs that text, email, and call your customers
TRUSTED BY +2,000 BUSINESSES
AI CSRs tailored to your communication strategy
Build, deploy, and monitor robust AI agents that communicate with leads and customers alongside you.
Build their brain around your business
Hatch AI CSRs are trained on your specific business information so they can take more than just basic conversations off your plate — with 99.99% accuracy.
Connect them to all your systems
Because it can push and pull information from your other systems, your AI CSR operates with 360 degree intelligence and can complete cross-platform tasks like booking appointments — just like an employee would.
Prompt and adjust them in real time
Access and update your AI’s prompts and settings at any time, just as you would give feedback to a human — except you only have to tell AI once.
Watch them work alongside you
Your AI agent texts, calls, and emails customers alongside you in an active workspace so you can monitor, take over at any time, and deliver a seamless customer experience.
Drive revenue through better customer experiences
Slow customer communication in your contact center means you’re missing out on sales opportunities from inbound calls and leads. Our fully integrated AI CSR can solve for all of these:
Underutilized lead sources & CRM
Your AI CSRs integrate with your lead sources and CRM for proactive communication across the entire customer journey:
- New leads
- Open proposals
- Abandoned calls
- Aged leads
- Existing customers
- Members, and more
Paying humans to do grunt work
This is unscalable and leads to turnover. Let your humans focus on higher-value activities while your AI CSRs take care of:
- Outreach and follow up
- Lead qualification
- Appointment booking
- Admin work
- More
Losing leads after hours
Being unavailable or providing a poor experience are the biggest conversion killers. Count on your AI for:
- Immediate responses
- Consistency and accuracy
- Personalized attention
- 24/7 availability
Lead volume fluctuations
Hatch's AI-first playbook is a trackable and scalable communication system, allowing you to:
- Increase paid lead volume
- Manage overflow
- Float through seasonal lulls
- Without increasing headcount
One AI CSR alone:
HIGHER
RESPONSE RATES
FASTER
REPLIES
HIGHER
SET RATE
SAVED
PER YEAR
If it doesn't come with revenue reporting, something's up
Hatch is not just a communication platform. It's a revenue platform and we've driven $5.1B in revenue for our customers.
CONVERSATIONS
HANDLED PER MONTH
ROI ON
LEAD SPEND
HIGHER SET RATE
INCREASE IN
CLOSE RATES
Carry out effective communication at scale
The secret to higher response rates is all in the delivery
Multiple channels
Text, email, voicemail
Multiple touches
Keep following up until you get a response
The right messaging
Use our templated campaign sequences and messages
The right rep
Jump in and engage in real-time as soon as you get a response
"Hatch is the first product I have seen use AI
to provide actual business value."
Stop falling for IVRs
and one-dimensional chatbots
No other AI in the market is this trainable, controllable, and robust.
These dynamic agents are experts in your business.
Full
customization
Custom company profile, persona, and scripting keeps your AI accurate.
Complete
control
Simulate before going live, adjust the script any time, and take over at any time.
Total
integration
AI CSRs across SMS, email, and voice, across the entire funnel, across platforms.
Comprehensive
support
White glove onboarding, strategic account manager, ongoing resources.
"If you're serious about growing, you can't do it without this type of a platform."
Stop frankensteining together unreliable, unscalable setups
Your AI CSRs integrate natively with your lead sources, CRM, and other tools to ensure right message, right time—and no time wasted.
Easy
setup
No developer needed, just plug and play.
API
integration
No complex Zaps or workarounds needed.
Bidirectional
sync
Sync all Hatch activity back in your CRM.
Custom
targeting
Create triggers based on any CRM data point.
Stop juggling multiple dashboards
Funnel all of your leads and conversations into one organized interface,
and never miss a lead again.
Multiple
inboxes
Customize inboxes by objective, location, user, location, and more.
Kanban
columns
Drag and drop contacts into columns customized to your process.
Conversation
cards
View all communication with a contact in a single thread.
Active
workspace
Converse with leads, build campaigns, give your bot feedback – all in real time.
Stop guessing at your ROI
Hatch has generated $5.1B in revenue for our customers.
Use in-app reporting to assess rep performance, appointments, sales, and more.
Lead source attribution
Compare metrics by lead source to see which ones are working best.
Human and AI
performance
Track response speeds, messages sent, success rates, and more.
Appointments & sales
Get a funnel view of response, set, and close rates by campaign.
ROI
tracking
Get a transparent view of your Hatch-influenced revenue.
Start turning conversations into revenue with your integrated AI workforce
Increase conversion, decrease overhead, and scale with better customer communication.
Real customers, real results
"With Hatch we can be in the driveway taking care of the customer before our competitor even calls them back. Having the right team and tools has been an absolute game-changer."
Matt Tyner
CMO, Bone Dry Roofing
"With Rachel handling the bulk of the conversations, our call center isn't so burdened and we can focus on the value proposition."
Jim Geffken
Marketing Director, Bath Solutions Etc
"Our CSRs love the bot. They don't have to worry anymore about missing leads. Plus, bots never call out or have bad days."
Kelly Mesaris
VP of Operations, LB Capital
"Our bot Josie works better than outsourcing to an answering service, because we can customize everything she says and does."
Tyler Cassavore
Marketing Director, Peaden
"It is so nice to come in on Monday and have 20-30 appointments in the booking tab from our bots over the weekend."
Chelsea Muniz
Call Center Supervisor,
Point Loma Electric & Plumbing
"We had a client whose husband had just died, and the bot was so empathetic and handled it perfectly. I was amazed."
Denise Provinzano
Sales Director, Sun Up Zero Down
"With our AI bot handling conversations around tune-ups and small ticket jobs, my humans can spend their time on systems and big installs."
Dennis Garza
Director of Sales and Marketing, Apple Aire
"The customer gets a better experience, our sales reps make more money with less work, and we make more revenue. It's kind of a no-brainer."
Josh Campbell
Cofounder, Rescue Air
"We've cut down the workload on our CSRs and ISRs by 2/3 and have made them way more efficient. It's the best technology decision we've made."
Nick Rainer
Director of Sales & Marketing, Sure-Dry Basements
"We 4Xed our lead agg set rat and 2Xed our inside sales revenue with Hatch. The ability to set up integrations and create campaigns on our own is game-changing."
John Wilson
CEO, Wilson Plumbing & Heating
"With Hatch we can be in the driveway taking care of the customer before our competitor even calls them back. Having the right team and tools has been an absolute game-changer."
Matt Tyner
CMO, Bone Dry Roofing
"With Rachel handling the bulk of the conversations, our call center isn't so burdened and we can focus on the value proposition."
Jim Geffken
Marketing Director, Bath Solutions Etc
"We've cut down the workload on our CSRs and ISRs by 2/3 and have made them way more efficient. It's the best technology decision we've made."
Nick Rainer
Director of Sales & Marketing, Sure-Dry Basements
"We 4Xed our lead agg set rat and 2Xed our inside sales revenue with Hatch. The ability to set up integrations and create campaigns on our own is game-changing."
John Wilson
CEO, Wilson Plumbing & Heating
"With Hatch we can be in the driveway taking care of the customer before our competitor even calls them back. Having the right team and tools has been an absolute game-changer."
Matt Tyner
CMO, Bone Dry Roofing
"With Rachel handling the bulk of the conversations, our call center isn't so burdened and we can focus on the value proposition."
Jim Geffken
Marketing Director, Bath Solutions Etc
"Our CSRs love the bot. They don't have to worry anymore about missing leads. Plus, bots never call out or have bad days."
Kelly Mesaris
VP of Operations, LB Capital
"Our bot Josie works better than outsourcing to an answering service, because we can customize everything she says and does."
Tyler Cassavore
Marketing Director, Peaden
"It is so nice to come in on Monday and have 20-30 appointments in the booking tab from our bots over the weekend."
Chelsea Muniz
Call Center Supervisor,
Point Loma Electric & Plumbing
"We had a client whose husband had just died, and the bot was so empathetic and handled it perfectly. I was amazed."
Denise Provinzano
Sales Director, Sun Up Zero Down
"With our AI bot handling conversations around tune-ups and small ticket jobs, my humans can spend their time on systems and big installs."
Dennis Garza
Director of Sales and Marketing, Apple Aire
"The customer gets a better experience, our sales reps make more money with less work, and we make more revenue. It's kind of a no-brainer."
Josh Campbell
Cofounder, Rescue Air
"We've cut down the workload on our CSRs and ISRs by 2/3 and have made them way more efficient. It's the best technology decision we've made."
Nick Rainer
Director of Sales & Marketing, Sure-Dry Basements
"We 4Xed our lead agg set rat and 2Xed our inside sales revenue with Hatch. The ability to set up integrations and create campaigns on our own is game-changing."
John Wilson
CEO, Wilson Plumbing & Heating
"With Hatch we can be in the driveway taking care of the customer before our competitor even calls them back. Having the right team and tools has been an absolute game-changer."
Matt Tyner
CMO, Bone Dry Roofing
"With Rachel handling the bulk of the conversations, our call center isn't so burdened and we can focus on the value proposition."
Jim Geffken
Marketing Director, Bath Solutions Etc
"Our CSRs love the bot. They don't have to worry anymore about missing leads. Plus, bots never call out or have bad days."
Kelly Mesaris
VP of Operations, LB Capital
"Our bot Josie works better than outsourcing to an answering service, because we can customize everything she says and does."
Tyler Cassavore
Marketing Director, Peaden
Frequently Asked Questions
What is Hatch?
Hatch is an AI CSR platform that enables businesses to generate and manage one-to-one, revenue-driving conversations at scale. With fully custom AI CSRs natively integrated with your lead sources and CRM, you can use targeted campaigns to increase conversion across your funnel while decreasing overhead costs. Turn conversations into revenue with Hatch.
How does Hatch AI work?
Hatch AI allows you to build custom AI agents that converse with your contacts over text, phone, and email.
Each bot has a name, a personality, a business profile to reference, and a directive (like to qualify leads, book appointments, or follow up on quotes). You then give it a series of instructions, called prompts, on how to complete that directive. Finally, you set rules so the bot knows when to transfer to a human, how to handle objections, and when to part ways with a contact.
Do I need to be tech-savvy to use Hatch AI?
Nope. Hatch AI does not require any coding or complex setups. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them."
Keep in mind also that:
- The bot builder has a sandbox to test changes before going live.
- We offer best-practice templates.
- You'll get a white-glove onboarding with ongoing dedicated support.
Can I really trust a bot to interact with my customers?
Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements before going live.
And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.
You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.
What does it mean that Hatch uses "generative AI"?
Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.