Drive revenue through better customer communication
With AI CSRs that converse over SMS, email, and live phone call, 24/7.
Hatch in a nutshell
Whether you're targeting leads, prospects, or existing customers, automated outreach is the key.
1. Automate your outreach
Put effective, personalized outreach on autopilot – text, email, and voicemail.
2. Win the response
Use our pre-built sequences, proven to increase response rates.
3. Close the deal
Get notified and jump in as soon as they respond so you can close the deal.
How Hatch works
Hatch's conversational AI agents are unmatched in their customizability and integration with your other systems. Here's what that looks like:
KNOWLEDGE AND PERSONA
Build their intelligence
Train your bot on all things your business. Give it a name, a tone, and access to:
- Business info and FAQs
- Key training documents
- CRM and contacts
- All your other systems
CAMPAIGNS
Choose their objective
Each AI CSR has its own objective to support specific conversion goals across your funnel:
- Book new leads
- Manage overflow
- Follow up on quotes
- Rekindle aged leads
- Engage existing customers
- And more
SCRIPTING
Create their instructions
Give your bot a clear set of instructions on how to successfully carry out their objective while ensuring a great customer experience.
- Templates provided
- Adjust and edit at any time
- Simulate and practice before going live
- SMS, email, or live call
WORKFLOWS
Set up their workflow
Give each AI a set of targeting conditions so it knows who to reach and when. Your AI will reach and follow up (tastefully) over several days until the customer responds.
- Native integration with CRM and lead sources
- Target any criteria or disposition in your database
- No list uploads or updates
ACTIVE WORKSPACE
Monitor and refine
Continuous, real-time feedback is the key to building an authentic, accurate, and consistent AI. Use your active workspace to:
- Communicate with customers alongside your AI
- Monitor their conversations
- Take over at any time
- Make real-time adjustments
What makes Hatch AI different
| Customize the brain of your AI. | No interface to provide relevant company information leaves gaps for AI to hallucinate. |
| Omnichannel AI voice, text, and email | Single channel. Voice only or text only. |
| Real-time test and adjust in-platform. | Back-end scripts require vendor aid, taking days to change. |
| Active workspace to work alongside AI | AI is a separate environment, just another tool to manage. |
| Push & pull data and complete tasks across platforms. | One-way push. Canʼt operate across systems. |
| Revenue reporting on both your human and AI reps | Lacks ability to see the revenue impact of AI and humans working together. |
Details that matter
Native integrations
Direct API integrations you can set up in a few clicks. Other providers require a developer or Zapier, resulting in finicky, unreliable setups that send the wrong message to the wrong customer.
Full support
White glove onboarding, strategic account manager, and technical support, plus ongoing webinars and resources.
Compliance
TCPA and 10DLC compliance is a requirement with our onboarding process and built into our platform. We've got you covered.
Customizable interface
Customize your workspace to reflect your processes and team structure. You can organize inboxes, columns, and campaigns at any time.