The most
cus
|i
voice AI
Stop missing calls and start converting more leads with Hatch's conversational voice AI agents.

Listen to our voice AI
in action

Hatch's voice agents answer inquiries, book appointments, qualify leads, and make transfers over live phone call.
Sample conversation
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Hatch voice AI works for any industry, just like our AI SMS and email. 

TRUSTED BY +2,000 BUSINESSES

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Listen to some calls

Slow customer communication in your contact center means you’re missing out on sales opportunities from inbound calls and leads. Our fully integrated AI CSR can solve for all of these:

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HVAC

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HVAC
1:55
Remodeling
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Roofing
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Dental
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Turn every call into a
competitive advantage

Win and retain more customers with instant responses and
exceptional experiences - even after hours.

Never miss a call again

Handle inbound calls 24/7. Your AI voice agent answers every call, responds to every inquiry, schedules meetings, and routes calls to your human experts when needed.

Nix expensive answering services

Scale call volume without the need for expensive, low quality solutions, such as hiring more CSRs or using costly, low-quality answering services that aren't familiar with your business.

Improve the customer experience

Your AI agent provides instant, spot-on answers while delivering a personal and consistent experience no matter what, when, or why. They will also transfer to a human when necessary.

Drive revenue

Your voice agents answer inquiries, qualify leads, book appointments, and transfer to humans, helping you to increase conversion and drive more revenue.

Deploy voice AI
with confidence

Our leading technology allows you to unlock the power of
generative voice AI to scale revenue-driving conversations.

Hyper customization

You build your AI's brain using custom business information, FAQs, and prompts—which you can access and adjust at any time.

Advanced conversational AI

Our AI voice agents don’t follow scripts—they understand intent, navigate complex dialogues, and adapt in real time. It’s like talking to an expert human your customers can trust.

Integration with other systems

Your AI connects to your CRM, calendar, and other systems so it can complete tasks across platforms and operate with 360-degree knowledge.

One platform for humans and AI

Your agents work alongside you in one active workspace so you can monitor, adjust, and facilitate smooth hand-offs for a seamless customer experience. 

Carry out effective communication at scale 

The secret to higher response rates is all in the delivery


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Multiple channels

Text, email, voicemail

Multiple touches

Keep following up until you get a response

The right messaging

Use our templated campaign sequences and messages

The right rep

Jump in and engage in real-time as soon as you get a response

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"Hatch is the first product I have seen use AI
to provide actual business value."

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Hatch voice AI FAQs

Our leading technology allows you to unlock the power of
generative voice AI to scale revenue-driving conversations.

How does it work?

Creating a Voice AI bot is the same as creating an SMS/email AI bot. You'll create your persona, business profile, FAQs, and instructions. You can test the bot before publishing and then make edits at any time after that. You can watch a demo of creating a bot here. 

Does it work for both inbound and outbound calls?

Currently, Hatch voice AI is for inbound call handling only. Outbound call functionality is slated for May 2025.

Can the voice AI schedule appointments?

Currently, calendar integration is only available for ServiceTitan calendars, but the majority of our AI users use the bot to collect all of the information about the lead first and then have the bot hand off to a human for scheduling. Additional calendar integrations are in the roadmap for future releases.

Where can I learn more?

We have a few resources for you!

This is a brief demo on building a bot with an example AI voice conversation.

This is the recap and recording of a webinar we did on the voice AI bot. It was a live demo, with tons of Q&As.

You can book a call with us here to get a demo and learn more.

Start driving more revenue with conversational voice AI 

Increase conversion, decrease overhead, and scale with better customer communication.
BOOK A DEMO

Frequently Asked Questions

What is Hatch?

Hatch is an AI CSR platform that enables businesses to generate and manage one-to-one, revenue-driving conversations at scale.  With fully custom AI CSRs natively integrated with your lead sources and CRM, you can use targeted campaigns to increase conversion across your funnel while decreasing overhead costs. Turn conversations into revenue with Hatch.

How does Hatch AI work?

Hatch AI allows you to build custom AI agents that converse with your contacts over text, phone, and email.

Each bot has a name, a personality, a business profile to reference, and a directive (like to qualify leads, book appointments, or follow up on quotes). You then give it a series of instructions, called prompts, on how to complete that directive. Finally, you set rules so the bot knows when to transfer to a human, how to handle objections, and when to part ways with a contact.

Do I need to be tech-savvy to use Hatch AI?

Nope. Hatch AI does not require any coding or complex setups. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them."

Keep in mind also that:

  • The bot builder has a sandbox to test changes before going live.
  • We offer best-practice templates.
  • You'll get a white-glove onboarding with ongoing dedicated support.

Can I really trust a bot to interact with my customers?

Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements before going live. 

And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.

You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.

What does it mean that Hatch uses "generative AI"?

Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.