Optimize the entire customer journey

Use Hatch AI to enhance satisfaction and conversion across every stage of your funnel, from lead to loyal customer.
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Speed to Lead

If you don't respond to your home improvement leads within five minutes, they're as good as gone. With instant lead engagement, you can beat competitors to every lead, set more appointments, and get a higher ROI on your lead sources.

How it works

  1. Connect Hatch to all your lead sources—your website forms, CRM, and lead aggs like Angi and Thumbtack.

  2. Use the easy Campaign builder with optional (but proven!) templates to create a sequence of personalized outreach and follow-up messages—via text, email, ringless voicemail.

  3. As soon as a new lead comes in, your outreach sequence will automatically trigger.

  4. As soon as they respond, you'll a notification so you can then jump in and engage in real time.

  5. Handle all of your text, email, and phone conversations with them right inside of Hatch.

Why it matters

The home improvement market is fierce! Lead aggregators sell one lead to four or more contractors, and homeowners expect fast responses and convenience.

  • 78% of consumers go with the business that reaches out first.

  • 82% of homeowners expect to hear from you within 10 minutes.

  • Responding within five minutes can increase conversion rate by 900%.

  • 69% would prefer for an unfamiliar company to contact them over text messaging, rather than over the phone.

    • Hatch solutions

    Slow or no communication at key points in the customer journey leads to missed revenue. Here's how Hatch solves for that.
    SPEED TO LEAD    |    SALES FOLLOW-UP    |    NURTURE    |    CUSTOMER EXPERIENCE

    Speed to Lead

    78% of consumers go with the company that reaches out to them first. With instant lead engagement, you can beat competitors to every lead, set more appointments, and get a higher return on your marketing spend.

    • Native integration with lead sources
    • Engage leads within seconds
    • 20-30% higher set rates
    Solutions-Page-Speed-to-Lead-Text-Message-Over-Stock-Photo

    "We never thought we could get to every new lead within a minute, but we are with Hatch."

    paramount-builders-testimonial-card-image Marci Katz VP of Sales
    Solutions-Page-Sales-Follow-Up-Text-Message-Over-Stock-Photo

    Sales Follow-up

    It takes 5-12 touches to win a sale, and yet most businesses average about 1.5. By automating multi-touch follow-up with Hatch, you can increase close rates without burdening your sales team.

    • Check in on quotes
    • Get feedback on consultations and demos
    • 9-12% increase in close rates

    "We made $260K in our first two weeks with Hatch, following up on unsold estimates."

    rescue-air-card-image Josh Campbell Cofounder Rescue Air

    Nurture

    Contacts are collecting dust in your CRM when they could be a source of revenue. You've paid for those leads, don't let them go! Use Hatch to: 

    • Reengage aged leads or canceled appointments
    • Follow up on aged estimates or partially sold jobs
    • Cross-sell or re-sell to current customers
    Solutions-Page-Nurture-Text-Message-Over-Stock-Photo

    "We can literally touch any single person in our database, in a matter of seconds, for any reason. And the best part is, we've already paid for that customer."

    casey-sprabary-strittmatter Casey Sprabary Marketing & Recruiting Manager Strittmatter
    Solutions-Page-Customer-Experience-Text-Message-Over-Stock-Photo

    Customer experience

    It's 7x more expensive to acquire new customers than it is to retain existing ones. Use Hatch to foster satisfaction and loyalty with:

    • Appointment confirmations & reminders
    • Feedback & review requests
    • Membership and recurring service reminders

    "We've reduced no-shows by 15% with our appointment reminder bots."

    Sun-Up-Zero-Down-Card-Image Denise Provinzano Sales Director Sun Up Zero Down

    Turn conversations into revenue with Hatch AI.

    See how you can improve conversion and customer satisfaction while reducing overhead costs.
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